At Blemiss EDU, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you access our online tech learning platform (“the platform”). By using Blemiss EDU, you agree to the terms of this policy.

1. Information We Collect

We collect several types of information from users in order to provide a better experience on our platform. This includes:

  • Personal Information: Information you provide when creating an account, such as your name, email address, phone number, payment information, and any other details necessary for completing transactions.
  • Course Information: Data related to the courses you enroll in, including course progress, quiz results, certifications, and any content you upload to the platform (e.g., assignments or questions).
  • Usage Data: Information automatically collected when you interact with the platform, including your IP address, browser type, device information, operating system, pages visited, time spent on the site, and other similar data.
  • Cookies: We use cookies and similar technologies to track your interactions with our platform, help us improve user experience, and serve personalized content.

2. How We Use Your Information

We use the information we collect to:

  • Provide Services: Manage your account, process your course enrollments, and grant you access to our courses and features.
  • Improve User Experience: Analyze platform performance, troubleshoot issues, and ensure a seamless learning experience.
  • Personalization: Tailor course recommendations, advertisements, and content based on your activity and preferences.
  • Communication: Send important updates regarding your account, course progress, promotions, and support-related matters.
  • Compliance: Meet legal obligations and respond to lawful requests from regulatory authorities.

3. How We Share Your Information

We value your privacy and do not sell or rent your personal information to third parties. However, in certain circumstances, we may share your information with:

  • Instructors: Instructors may receive information regarding your course progress, feedback, and course activity in order to provide support and assess performance.
  • Third-Party Service Providers: We may share information with vendors or contractors who assist us in providing services, such as payment processing, email communications, customer support, and data analysis.
  • Legal Compliance: We may disclose your information when required by law, in response to court orders, government investigations, or to protect the safety and integrity of our platform.
  • Business Transfers: If Blemiss EDU is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

Cookies are small data files placed on your device when you access our platform. We use cookies to:

  • Authentication: Recognize when you are logged in to your account.
  • Analytics: Understand how users interact with our platform and improve overall performance.
  • Advertising: Serve personalized advertisements and measure their effectiveness.

You can manage cookie settings through your browser, but please note that disabling certain cookies may impact your ability to use parts of the platform.

5. Data Security

We are committed to safeguarding your information. We implement various security measures to protect your data, including:

  • Encryption: We use SSL (Secure Socket Layer) encryption to protect sensitive information during transmission.
  • Access Control: Only authorized personnel have access to your personal data, and they are bound by confidentiality obligations.
  • Data Storage: Personal information is stored securely on our servers, which are protected by industry-standard security protocols.

Despite our efforts, no method of online transmission or storage is 100% secure. Therefore, while we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights and Choices

You have certain rights with respect to your personal data, including:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can update or correct inaccurate personal information in your account settings.
  • Deletion: You may request the deletion of your personal information, though some data may be retained for legal reasons.
  • Portability: You can request a copy of your personal data in a structured, commonly used format.
  • Opt-Out: You may opt out of marketing communications by following the instructions in those emails or by updating your preferences in your account settings.

To exercise any of these rights, please contact us at [email address].

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies. After you close your account, we may continue to retain some information as required by law or for legitimate business purposes.

8. International Data Transfers

Blemiss EDU is based in Nigeria, but we may process your information in other countries where our service providers operate. By using the platform, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection standards. We ensure that your data is protected by appropriate safeguards, such as standard contractual clauses.

9. Children’s Privacy

Blemiss EDU is not directed at children under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete the information. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at [email address].

10. Changes to the Privacy Policy

We may update this Privacy Policy from time to time in response to legal, technical, or business developments. When we update the policy, we will post the new version on this page and update the effective date. By continuing to use the platform after changes become effective, you agree to the revised policy.